14-Day Return Policy
Variance Lighting strives to provide our customers with an excellent shopping experience. Our products are of high quality and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 14 days of the invoice date.
All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Variance Lighting reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items are not eligible for return.
A request for return may by contacting your Account Manager or the Customer Service Department at (888) 461- 4899. All returns must be pre-approved by Variance Lighting and accompanied by a copy of the Merchandise Return Authorization (MRA) form which will be provided upon approval. All returning product(s) must match with its original invoice description. Please allow 2-3 business days for a reply, but a representative will contact you via e-mail or phone. Variance Lighting enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.